October 24, 2022
Answers to Your Questions about RRWA’s Smart Meters
Call RRWA at 1-800-233-8849 to Learn More and to Request Your Smart Meter!
Close to 3,000 RRWA customers now enjoy the benefits of having a smart water meter
for their home, farm, or business. Each day, interested customers contact RRWA to learn more about smart meters. Here are answers to our customer’s most commonly asked questions about RRWA’s smart meters.
DO I HAVE TO PAY RRWA TO INSTALL A SMART METER?
No. RRWA will replace an existing water meter with a smart meter for our customers at no cost.
WILL I PAY AN ADDITIONAL MONTHLY FEE TO HAVE ASMART METER?
No. Customers do not pay any additional charges or monthly fees to have a smart meter.
HOW DO I FIND MY WATER METER READING WITH A SMART METER?
Customers simply log in to their online smart meter account on a secure website to find their water meter reading.
WILL ALL OF MY SMART METERS BE IN ONE ACCOUNT ON THE WEBSITE?
Customers with more than one smart meter can easily access all of their meters that are of the same type (Metron or Badger) in one online account on the secure website.
CAN I USE MY SMARTPHONE TO LOG IN TO MY SMART METER ACCOUNT?
Yes. Customers can use a smartphone, tablet, or computer to log in to their online smart meter account.
IS IT DIFFICULT TO SET UP MY ONLINE SMART METER ACCOUNT?
Not at all. RRWA provides customers with easy to follow instructions to set up their online smart meter account by email and on our website at www.rrwa.net .
WHAT IF I NEED HELP WITH MY SMART METER ACCOUNT?
Call RRWA at 1-800-233-8849. RRWA's customer service representatives will be glad to help you. Customers can also find information on RRWA’s website at www.rrwa.net.
WHAT IS AUTO-PAY? HOW DOES AUTO-PAY WORK?
Auto-pay is a bill payment option available to customers with smart meters. For customers who sign up for auto-pay, RRWA uses their smart meter reading to automatically bill them each month. Customers can pay their water bill from a bank account or with a credit card. RRWA notifies customers by email of the amount of their monthly water bill several days before charging their bank account or credit card.
IF I SIGN UP FOR AUTO-PAY, WILL MY PERSONAL INFORMATION BE SAFE?
Yes. RRWA has taken the necessary steps to ensure that our customers’ personal financial information is protected.
DO I HAVE TO SIGN UP FOR AUTO-PAY IF I HAVE A SMART METER?
No. Customers are not required to sign up for auto-pay if they have a smart meter.
IF I HAVE A SMART METER BUT DON’T SIGN UP FOR AUTO-PAY, HOW DO I PAY MY WATER BILL?
Customers who have a smart meter but do not sign up for auto-pay can pay their water bill using RRWA’s e-pay system, by mail, in person, or by phone. These bill payment options are described on RRWA's website at www.rrwa.net .
CAN A SMART METER REALLY DETECT IF I HAVE A WATER LEAK?
Yes. Smart meters can detect if water is flowing through your meter at times and at rates that are not normal or expected.
HOW WILL THE SMART METER LET ME KNOW THAT I HAVE A WATER LEAK?
Customers will be notified of a water leak by email or by text message depending on their type of smart meter (Metron or Badger).
DO I HAVE TO PAY A MINIMUM MONTHLY WATER BILL YEAR-ROUND WITH A SMART METER?
Yes. RRWA customers who have a smart meter pay for their actual water usage each month. Customers with a smart meter have to pay a minimum bill for any month that they do not use water or use 2,000 gallons or less. However, RRWA will not charge customers a fee to turn off and turn on a smart meter for seasonal use.
SO, WHY SHOULD I REQUEST A SMART METER?
Most RRWA customers who request a smart meter sign up for auto-pay so they no longer have to read their remotes, mail in their payments, or worry about paying their water bills on time. In addition, water leak notification is a very important benefit of smart meters for many RRWA customers.
AFTER I REQUEST ONE, HOW LONG WILL IT TAKE TO INSTALL MY SMART METER?
RRWA has two crews that install smart meters daily. The crews work to install smart meters for customers as soon as possible after their request is received by RRWA. Call now so we can install your smart meter.
HOW DO I REQUEST A SMART METER?
Call RRWA at 1-800-233-8849 to request your smart meter.
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